Last updated: July 2026
PNWHS RMC collects maintenance, water, and security fund fees on behalf of the Society for the ongoing operation and upkeep of PNWHS Bin Qasim. As these are society membership dues rather than commercial product purchases, refunds are handled differently from a typical retail refund policy, as described below.
Duplicate or Erroneous Payments
If a resident is charged twice for the same challan, or a payment is made in error (e.g. wrong amount, wrong property), the resident should contact the RMC office within 30 days of the transaction. Once verified against our records and the payment gateway's transaction log, the excess amount will be either:
- Adjusted against the resident's next due challan, or
- Refunded to the original payment method, where the payment gateway supports this.
Processing Time
Verified refunds or adjustments are typically processed within 7–15 working days of approval, depending on the payment method originally used and the payment gateway's own processing timelines.
Non-Refundable Items
Maintenance, water, and security fund fees that have been correctly billed and paid for services already rendered by the Society (e.g. for a month that has already passed) are generally not refundable, except in cases of billing error as described above.
Failed Transactions
If a payment fails or is not completed but funds are deducted from your account, this typically reverses automatically within a few working days through your bank or payment gateway's own process. If this does not happen, please contact the RMC office with your transaction reference for assistance.
How to Request a Refund or Adjustment
Contact the RMC office directly (see our Contact page) with your challan number, payment reference, and a brief description of the issue. Our office will verify the transaction and respond within a reasonable timeframe.